As we enter another province-wide declaration of emergency and a stay-at-home order, Family Service Kent is committed to delivering quality service, while ensuring a safe and healthy environment to our clients, staff and visitors. To do this, we are operating under the guidance of the Government of Canada Public Health Services which is the Canadian lead agency for a coordinated response to the COVID-19 pandemic.
Update on Family Service Kent Service Adjustments – As of April 8, 2021*
Throughout the provincial emergency order, Family Service Kent will deliver adapted services to continue to meet the needs of our community. In order to limit exposure, our agency will be accessible by appointment only and walk in services are not available.
Our hours of service remain revised and our evening hours are limited to Tuesdays and Wednesdays only. The agency will be open Monday, Thursday, Friday from 9am to 5pm; and Tuesdays and Wednesday from 9am to 9pm.
Family Service Kent continues to take the well-being of our community seriously. Safety protocols have been put in place throughout our agency and vehicles. Anyone entering the agency or being transported in agency vehicles must wear a face mask. Plexiglass shields have been installed at the reception desk and the receptionist will administer a verbal screening tool with all visitors. Any transportation passengers and outreach service recipients will also be screened prior to service. Hand sanitizer will be accessible throughout the building and in all of our agency vehicles. If you have any questions or concerns about our safety protocols, please don’t hesitate to connect with us by phone or at email@example.com.
Counselling Services: The intake office will continue to accept new referrals by telephone only. New and existing clients will have an option to receive services via telephone or virtually. In-person sessions can be provided when necessary. For more information about current services, please phone Intake at ext.233.
APS: Our developmental services program will remain in operation. Most employees will continue to work remotely and provide assistance via telephone. Appointments are required for in person services. Trustee services will not be interrupted.
KIDS Team: Our children’s mental health program remains in operation. Employees will continue to work remotely and will correspond with service users and community partners via telephone or email.
Supervised Access: The Supervised Access Centre will continue face-to-face visits and exchanges with new pandemic protocols and procedures. Please contact the Program Supervisor at (519) 355-1127 to discuss your specific programming needs or to make a referral.
Community & Home Assistance Program: All services will remain in operation with some restrictions. Where possible, employees will provide assistance via telephone or email to do our part to limit exposure to others in our community. The CHAP intake office will accept new service users by telephone only and Frozen Meals has transitioned to curbside pick up or front door delivery for all orders. Please note that as a result of the current pandemic, our available Home Help service roster has decreased. Longer wait times for a Home Helper match and subsequent service delivery may occur.
CareLink & adVANtage will be booking essential drives only and have limitations regarding the number of passengers per drive. We will continue offering our grocery delivery service and adjusting our grocery runs across Chatham-Kent to accommodate vulnerable persons/seniors shopping hours. Payments are requested via e-transfer, VISA, or invoicing to reduce handling cash. Passengers are required to wear a face mask while inside any of our vehicles.
Family Service Kent thanks you for your patience and cooperation while we continue to make required adjustments to our services. Our intent is to resume regular service as soon as possible, and we will inform about any further changes as they occur, through this space.